FAQ

What condition are your items in?

Everything is graded before it's listed: New, Overstock, Open Box, Used & Tested, or Parts / As-Is. Each listing shows the grade and photos of the actual unit. See our full grading guide for what each one means.

Do you test everything?

If it plugs in, we plug it in. Anything electrical or mechanical gets powered on and checked before it goes on the floor. Items we can't or don't test are listed as Parts / As-Is.

Are these real name brands?

Yes. These are genuine name-brand products bought as retail overstock, returns, and open-box lots from major national retailers. Nothing is a knock-off.

Why do some listings not show a brand?

Some items come to us with the brand tag cut or the packaging removed, so we'd rather show no brand than guess wrong. The product details and photos still tell you exactly what it is.

Can I return something?

Yes, most items can be returned within 7 days of delivery or pickup. Parts / As-Is items are final sale. Full details on our Returns & Warranty page.

Is there a warranty?

Many New and factory-sealed items still carry the manufacturer's warranty, honored directly by the brand. Open-box and used items are covered by our inspection and the 7-day return window instead.

Do you ship, or is it local only?

Both. You can order online and have it shipped, or choose free local pickup at our Miami warehouse. We also offer local delivery around the Miami area.

How does local pickup work?

Order online and select pickup at checkout. We'll get it staged and let you know when it's ready. Bring your order confirmation to the warehouse at 5000 SW 75th Ave, STE 111, Miami, FL 33155.

Can I see an item before I buy it?

Absolutely. Come by during business hours and we'll pull it off the shelf so you can look it over. If you want to be sure it's still here, call ahead at 305-400-9036.

How often do you get new inventory?

New shipments land every week and we list them as they're inspected. Sign up for new-arrival alerts to hear first, or check New Arrivals.

Is there only one of each item?

Usually, yes. Most of what we carry is one-off overstock or open-box, so when it's gone it's gone. Occasionally we'll get several of the same thing in different conditions.

Still have a question?

Call or text 305-400-9036, or use our contact page. A real person here will get back to you.