Refund policy

Returns at Ted's General Store

We sell open-box, overstock, and liquidation goods, and we grade honestly. Our return policy matches how each item is sold:

Graded items (New, Like New, Open Box, Overstock, Refurbished, Used)

Online orders have 7 days from pickup or delivery to request a return. Call, text, or email us within that window and we will set it up. No restocking fees. The item must come back in the condition it was sold, with everything that came with it.

Ungraded items

Ungraded items are sold as-is without inspection and priced to match. If you find a problem, request a return within 48 hours of pickup or delivery for your money back.

Parts / As-Is items

Items marked Parts / As-Is are final sale. They are sold exactly as described and priced accordingly.

How refunds work

Once your return is approved, bring the item back to the warehouse free of charge, or ship it back at your cost. When we receive and check the item, we refund your original payment method within 3 business days. Original shipping charges are not refunded.

Questions first? Call or text (305) 400-9036. A real person will pick up.